Corporate Retreat Planning Terms & Conditions

1. INTRODUCTION AND ACCEPTANCE OF TERMS

1. Agreement to Terms: These Terms and Conditions (hereinafter referred to as the "Agreement" or "Terms") establish the legally binding framework governing the professional relationship between Chrysalis Tours Private Limited (hereinafter referred to as “Chrysalis Tours”, “Company”, or “Agency”), a company duly registered and operating in accordance with the laws of Singapore, and any individual, entity, organization, or representative acting on behalf of a group (hereinafter referred to as the “Client”), in connection with all retreat planning, coordination, arrangement, booking, and logistical services provided by Chrysalis Tours (hereinafter referred to as the “Retreat Planning Services” or “Planning Services”).
   By engaging Chrysalis Tours for the provision of any Retreat Planning Services, including but not limited to event planning, accommodation bookings, transportation coordination, venue reservations, meal arrangements, and any additional services requested and agreed upon in writing, the Client explicitly acknowledges, accepts, and agrees to be fully bound by these Terms in their entirety.
2. Responsibility to Review Terms: It is the sole and exclusive responsibility of the Client to carefully read, review, and fully understand these Terms before initiating any booking, contract execution, payment, or engagement with Chrysalis Tours. The Client is presumed to have read, understood, and agreed to all the terms and conditions outlined herein prior to confirming any Retreat Planning Service. Failure to read or review these Terms shall not constitute a valid defense or justification for non-compliance or dispute.
3. Authority and Representation: If the Client is acting on behalf of an organization, entity, religious group, corporate body, or other association, the individual making the booking or executing the contract expressly warrants and represents that they have the full legal authority to bind such organization or entity to this Agreement. Chrysalis Tours shall not be held liable in the event that the individual lacks such authority, and the individual shall assume personal liability for any obligations arising under this Agreement.
4. Acceptance and Binding Nature of Agreement: Upon confirmation of any Retreat Planning Service, whether through written acceptance, email correspondence, digital acknowledgment, deposit payment, full payment, or any form of express or implied consent, these Terms shall immediately become legally binding upon both parties. Any subsequent changes, amendments, or modifications to this Agreement shall be valid only if mutually agreed upon in writing by both the Client and Chrysalis Tours.
5. No Variations or Verbal Agreements: No statements, representations, warranties, assurances, or verbal commitments made by any representative of Chrysalis Tours, its employees, agents, or affiliated third parties shall have any binding effect unless they are expressly documented in writing and duly acknowledged by both parties. No verbal agreements, informal understandings, or unwritten communications shall supersede, alter, or modify these Terms in any way.
6. Independent Service Provider Status: The Client expressly acknowledges that Chrysalis Tours acts solely as an independent travel planning and coordination service provider and does not own, manage, or directly operate any hotels, transport services, venues, catering establishments, or other third-party service providers utilized in the Retreat Planning Services. As such, the Client agrees that Chrysalis Tours shall not be held liable for any failures, omissions, delays, or service disruptions caused by third-party vendors or suppliers engaged to facilitate the retreat.
7. Acknowledgment of Terms as Final: By engaging Chrysalis Tours for any Retreat Planning Services, the Client expressly agrees that these Terms constitute the final, complete, and exclusive agreement between the parties, and that no prior written or oral agreements, negotiations, or representations shall have any force or effect unless expressly incorporated herein. The Client further acknowledges that these Terms shall supersede any other agreements, discussions, or understandings, whether written or verbal, that may have been previously made between the parties in relation to the Retreat Planning Services.

2. RESPONSIBILITIES OF THE CLIENT

The Client acknowledges and agrees that it is solely responsible for ensuring compliance with all travel-related documentation, entry requirements, and legal regulations associated with the Retreat. Chrysalis Tours shall not be held liable for any disruptions, penalties, or travel restrictions arising due to non-compliance by the Client or its participants.

1. Responsibility for Travel Documents: The Client is solely responsible for obtaining and maintaining all necessary travel documents required for the trip, including but not limited to passports, visas, and any other entry permits or travel authorizations. It is the Client’s duty to ensure that all participants possess valid documentation that remains valid for the entire duration of the Retreat and meets the entry and exit requirements of the destination country.
2. Documentation Verification: It is the Client’s responsibility to verify the validity and accuracy of all travel documents well in advance of the Retreat. Any delays, denials, additional costs, or disruptions caused by a participant’s failure to secure the necessary documents shall not be the responsibility of Chrysalis Tours.
3. Visa and Health Requirements (if applicable): The Client must ensure that all participants comply with any visa requirements, vaccinations, or health clearances required for the destination country or countries involved in the Retreat. It is the Client’s duty to check with the relevant embassies, consulates, or health authorities for the most up-to-date requirements and to ensure all participants obtain the necessary approvals prior to departure.
4. Compliance with Destination Regulations: The Client and its participants shall be responsible for adhering to all applicable laws, customs regulations, immigration rules, and travel restrictions of the destination country. Chrysalis Tours may provide general guidance as a courtesy but does not guarantee the accuracy or completeness of such information, and the Client remains responsible for ensuring full compliance with all legal and regulatory requirements.
5. Travel Insurance Recommendation: The Client is strongly advised to secure comprehensive travel insurance for all participants. Such insurance should cover, but is not limited to, trip cancellations, medical emergencies, lost or stolen documents, unexpected travel disruptions, and any financial losses arising from documentation or compliance issues. Chrysalis Tours shall not be liable for any costs, inconveniences, or financial losses suffered due to the Client’s failure to obtain adequate travel insurance.
6. Notification of Issues: In the event that the Client or any of its participants encounters any travel documentation issues, visa complications, or legal compliance concerns before or during the Retreat, the Client shall immediately notify Chrysalis Tours. While Chrysalis Tours shall make reasonable efforts to assist in facilitating solutions where possible, the Client remains fully responsible for resolving all such issues in accordance with the requirements of the relevant authorities.
7. Financial Responsibility for Additional Costs: The Client acknowledges that all financial obligations related to participant travel, including but not limited to visa application fees, departure taxes, customs duties, excess baggage fees, and any penalties or fines incurred for non-compliance with immigration or customs regulations, shall be the sole responsibility of the Client. Under no circumstances shall Chrysalis Tours be required to cover or reimburse any such expenses on behalf of the Client or its participants.
8. Participant Conduct and Compliance: The Client is responsible for ensuring that all participants conduct themselves in an orderly and lawful manner throughout the Retreat. Any participant who engages in unlawful behavior, causes disruptions, or violates local laws, hotel policies, or transportation regulations may be subject to penalties, fines, or removal from the retreat itinerary at the discretion of the relevant authorities or service providers. Chrysalis Tours shall bear no liability for any consequences arising from participant misconduct.
9. Customs and Security Regulations: The Client must ensure that all participants comply with the customs and security regulations of the destination country, including restrictions on prohibited items, declaration of goods, and compliance with baggage limitations set by airlines, bus operators, or immigration authorities. Chrysalis Tours shall not be liable for any delays, confiscations, fines, or penalties imposed on participants due to non-compliance with customs or security rules.
10. Special Assistance and Medical Considerations: The Client is responsible for informing Chrysalis Tours of any special assistance requirements for participants with medical conditions, mobility impairments, or other special needs at the time of booking. Chrysalis Tours shall make reasonable efforts to accommodate such requests; however, it does not guarantee the availability of specific medical facilities, special accommodations, or accessibility features at the destination. Any medical expenses or additional costs incurred for special assistance shall be borne solely by the Client.
11. Responsibility for Lost or Stolen Property: The Client acknowledges that Chrysalis Tours shall not be held responsible for any loss, theft, or damage to personal belongings, luggage, passports, travel documents, or valuables belonging to participants. It is the Client’s responsibility to advise participants to exercise caution and take necessary precautions to safeguard their belongings at all times.
12. Emergency Contact and Communication: The Client must designate an authorized representative who will act as the primary point of contact for all communications, decisions, and emergency coordination throughout the duration of the Retreat. The Client’s designated representative shall be responsible for disseminating information to all participants, handling emergency situations, and liaising with Chrysalis Tours as necessary.
13. Liability for Third-Party Arrangements: If the Client independently arranges for any additional services outside of those contracted through Chrysalis Tours (e.g., separate transport, accommodations, or excursions), Chrysalis Tours shall not be liable for any issues, disputes, or service failures related to such third-party arrangements. The Client assumes full responsibility for managing any direct arrangements outside of those officially confirmed by Chrysalis Tours.

3. LIMITATION OF LIABILITY

Chrysalis Tours shall make all reasonable efforts to ensure the satisfactory provision of services as outlined in this Agreement. However, the Agency shall not be held liable for any issues, disruptions, or losses arising during the Retreat, including but not limited to travel delays, cancellations by third-party suppliers, changes in schedules, or other unforeseen circumstances beyond the reasonable control of Chrysalis Tours. The liability of Chrysalis Tours is strictly limited to the amount of service fees paid by the Client for the specific booking or service affected, expressly excluding any third-party costs, consequential damages, indirect losses, or expenses incurred by the Client.

1. Exclusions from Liability
   1. Supplier Cancellations: Chrysalis Tours shall not be held liable for cancellations, modifications, or alterations made by third-party suppliers, including but not limited to accommodations, transportation, tours, activities, or event venues. The Client acknowledges that all bookings are subject to the terms and conditions of the respective third-party suppliers, and Chrysalis Tours acts solely as an intermediary.
   2. Force Majeure: Chrysalis Tours shall not be liable for any non-performance or delays caused by events beyond its reasonable control, including but not limited to natural disasters, acts of God, pandemics, government restrictions, strikes, civil unrest, war, terrorism, or any other unforeseen and extraordinary circumstances.
   3. Loss or Damage to Property: Chrysalis Tours shall not be responsible for any loss, theft, or damage to personal property, including but not limited to luggage, valuables, or personal items. The Client is advised to secure their belongings and obtain appropriate travel insurance to cover potential losses.
   4. Personal Injury and Health Issues: Chrysalis Tours shall not be liable for any personal injury, illness, or death occurring during the trip, except where gross negligence can be proven on the part of Chrysalis Tours. The Client and participants are advised to take necessary precautions and follow all safety guidelines provided by local authorities and service providers.
   5. Travel Documentation Issues: The Agency shall not be liable for any consequences arising from the Client's failure to obtain or maintain valid travel documentation, visas, permits, or health clearances required for the destination.
   6. Third-Party Services: Chrysalis Tours shall not be held liable for the quality, accuracy, or reliability of services provided by third-party vendors, including but not limited to hotels, transport providers, caterers, and local tour operators. Any disputes or issues with such services must be addressed directly with the respective third-party providers.
2. Indemnification: The Client agrees to indemnify, defend, and hold harmless Chrysalis Tours, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, and expenses, including legal fees, arising from or related to:
   1. Client Actions: Any actions, omissions, negligence, or misconduct by the Client or its participants during the Retreat or in relation to the services provided by Chrysalis Tours.
   2. Incorrect Information: Any inaccuracies, omissions, or misrepresentations in the information provided by the Client during the planning process, including incorrect travel details, participant information, or special requests.
   3. Third-Party Claims: Any claims or disputes made by third-party suppliers or other entities related to the Client’s conduct, bookings, or unauthorized modifications to the itinerary arranged through Chrysalis Tours.
   4. Regulatory Non-Compliance: Any penalties, fines, or legal issues arising from the Client’s or participants' failure to comply with local laws, regulations, or entry requirements of the destination country.
   5. Participant Conduct: Any damages, disruptions, or liabilities caused by participant behavior, including but not limited to property damage, disorderly conduct, or violations of local customs and regulations.
3. Insurance Coverage: The Client is strongly advised to obtain comprehensive travel insurance to cover potential risks associated with the Retreat, including but not limited to trip cancellations, medical emergencies, travel delays, loss of property, and personal liability. Chrysalis Tours shall not be liable for any losses or damages that could have been covered by such insurance.
4. Liability for Acts of Participants: The Client assumes full responsibility for the actions and behavior of all participants under their booking. Chrysalis Tours shall not be liable for any consequences arising from participant misconduct, including but not limited to legal issues, damages, or personal injuries caused by participant actions.
5. Resolution of Claims: In the event of a claim or dispute, the Client agrees to promptly notify Chrysalis Tours in writing and cooperate fully in the resolution process. Chrysalis Tours will work in good faith to address any issues; however, ultimate resolution and responsibility for claims shall rest with the Client and/or their insurance provider.
6. Limitation of Damages: Chrysalis Tours’ liability, if any, shall be strictly limited to the amount of service fees received for the specific booking or service affected. Under no circumstances shall Chrysalis Tours be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to the Retreat.
7. No Warranty of Services: Chrysalis Tours provides its services on an “as is” basis and does not guarantee the quality, accuracy, or reliability of services provided by third-party suppliers. The Client acknowledges that Chrysalis Tours cannot warrant the performance or availability of external services beyond its control.
8. Limitation of Time to Bring Claims: Any claims against Chrysalis Tours must be submitted in writing within 30 days of the conclusion of the Retreat. Failure to do so within this time frame shall result in the waiver of any rights to pursue such claims.
9. No Waiver of Rights: Nothing in this section shall be construed to waive or limit any statutory rights or remedies available to the Client under applicable laws that cannot be excluded or limited by contract. These Terms shall be interpreted in accordance with the governing laws specified in this Agreement.

4. AMENDMENT OF TERMS AND CONDITIONS

Chrysalis Tours reserves the right to amend, modify, update, or revise these Terms and Conditions at any time, in whole or in part, at its sole discretion. These amendments may reflect changes in laws, regulations, industry standards, business practices, operational needs, service availability, or other factors deemed necessary to ensure the effective and lawful operation of its services.

1. Notice of Changes: Clients shall be notified of any material amendments to the Terms and Conditions in writing or through electronic communication, including but not limited to email notifications or website updates. A notice period of at least thirty (30) days shall be provided prior to the effective date of any significant amendments.
   For changes required to comply with legal, regulatory, or governmental mandates, or those requiring immediate effect due to urgent operational needs, notice shall be provided as soon as reasonably practicable.
2. Applicability to New and Existing Bookings: Any amendments shall automatically apply to all new bookings made after the effective date. For existing bookings confirmed before the amendment:
   • Amendments shall not apply retroactively to services already paid for or contractually confirmed, unless required by law or regulation.
   • If the amendments introduce new services or features, the revised Terms shall apply only to those additional services requested after the effective date.
   • For services already booked and confirmed, the original Terms shall apply unless the Client explicitly agrees in writing to be bound by the revised Terms.
3. Client Acknowledgment and Continued Use: By continuing to use the services of Chrysalis Tours after any amendment becomes effective, the Client expressly acknowledges and agrees to the revised Terms and Conditions. Clients are responsible for reviewing updates periodically. Failure to do so does not exempt the Client from compliance.
4. No Impact on Previous Agreements: Amendments will not affect the validity of prior agreements or confirmed bookings made before the effective date, unless expressly stated or legally required.
5. Clarifications and Queries: Clients are encouraged to contact Chrysalis Tours for clarification regarding any amendments. Reasonable efforts will be made to provide additional details or address concerns.
6. Reservation of Rights for Unilateral Changes: Chrysalis Tours reserves the right to unilaterally modify these Terms without prior client approval when necessitated by operational procedures, supplier agreements, or compliance obligations.
7. Exception for Prepaid Services: Clients who have prepaid for specific services under a contractual arrangement prior to amendments shall not be subject to additional charges or revised terms, unless agreed upon in writing.
8. Compliance with Legal Requirements: In cases where amendments are required due to legal, regulatory, or governmental directives, Chrysalis Tours shall not be liable for any inconvenience, loss, or disruption resulting from such compliance.
9. Effective Date and Enforceability: Unless otherwise specified, all amendments shall become legally binding as of the date provided in the notice. Continued use of services constitutes acceptance.

5. CONFIDENTIALITY AND DATA PROTECTION

Chrysalis Tours is committed to safeguarding the privacy, security, and confidentiality of all personal data provided by the Client during retreat planning and travel arrangements. The following provisions outline our data protection policies and measures:

1. Use of Personal Information: Personal information collected from Clients—including names, contact details, travel preferences, payment information, and special requirements—is used solely for retreat planning and service delivery. Data is securely stored using encrypted services such as Proton Drive and shared only with third-party service providers (e.g., hotels, transport providers) as needed. Disclosure to unauthorized parties is strictly prohibited without the Client’s explicit consent, except where required by law.
2. Compliance with Data Protection Laws: Chrysalis Tours complies with all applicable data protection laws, including the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) where applicable.
3. Data Security Measures: Reasonable technical and administrative measures are implemented to prevent unauthorized access, loss, misuse, or alteration of personal data, including:
   • Encrypted storage via Proton Drive or equivalent platforms.
   • Strict access controls and authorization protocols.
   • Secure payment processing methods.
   • Regular internal security audits.
4. Confidentiality of Personnel Handling Data: All employees, agents, and contractors with access to personal data are bound by strict confidentiality obligations and receive training in data protection protocols.
5. Sharing of Information with Third Parties: Data is shared with vendors or service providers only when necessary for service fulfillment and under appropriate data protection agreements. Chrysalis Tours will not:
   • Sell, lease, or disclose personal data for commercial or marketing purposes.
   • Share personal data without consent, unless legally mandated.
6. Customer Rights: Clients have the right to:
   • Right to Access: The Client may request access to the personal data held by Chrysalis Tours.
   • Right to Rectification: The Client may request corrections to any inaccuracies in their personal data.
   • Right to Erasure: The Client may request the deletion of personal data when it is no longer necessary for the purposes collected, unless retention is required by law.
   • Right to Withdraw Consent: The Client may withdraw consent for data processing at any time, provided that such withdrawal does not affect the lawful processing already conducted before the withdrawal.
   • Right to Object to Processing: The Client may object to the processing of personal data in certain circumstances, such as for direct marketing purposes.
   All data access, correction, or deletion requests shall be directed to Chrysalis Tours’ Data Protection Officer (DPO) via the official contact details provided in this Agreement. Chrysalis Tours shall respond to such requests within a reasonable timeframe, subject to any legal or operational limitations.
7. Retention of Personal Data: Data is retained only as long as necessary for its intended purpose or to comply with legal, operational, or contractual requirements. Data is deleted or anonymized upon expiry of the retention period, based on:
   • Legal and regulatory obligations.
   • Service fulfillment and customer support needs.
   • Audit and accounting requirements.
8. Data Breach Notification: In the event of a data breach:
   1. Immediate mitigation measures will be taken.
   2. Clients will be promptly notified if the breach affects their data.
   3. Authorities will be informed where legally required.
   4. Future security protocols will be strengthened to prevent recurrence.
   Chrysalis Tours shall not be liable for breaches caused by third parties, cyberattacks, or uncontrollable circumstances, provided reasonable safeguards were in place.
9. Use of Photos and Videos for Marketing: By participating in the Retreat, Clients grant Chrysalis Tours the irrevocable right to use photos and videos captured during the event for promotional and marketing purposes. No personal data (e.g., names or contact information) will be used without consent. Clients may opt out by submitting a written request prior to the retreat. While efforts will be made to exclude opted-out individuals, full exclusion may not be feasible in group settings. No royalties or compensation shall be owed for the use of such content.
10. Liability and Indemnification for Data Misuse: While Chrysalis Tours implements robust security measures, no system is entirely secure. Clients agree to indemnify Chrysalis Tours against claims arising from:
    1. Provision of inaccurate or unlawful data.
    2. Unauthorized disclosure of data by the Client.
    3. Violations caused by Client negligence.

6. DISCLOSURE OF INFORMATION

1. General Disclosure Policy: Chrysalis Tours is committed to maintaining the confidentiality of all personal and business information shared by the Client in the course of retreat planning and travel arrangements. However, the Client acknowledges and agrees that under certain circumstances, Chrysalis Tours may be required or permitted to disclose such information to authorized third parties, regulatory authorities, or legal entities as specified in this Agreement.
2. Disclosure to Third-Party Service Providers: To facilitate the successful execution of the Retreat, Chrysalis Tours may disclose relevant and necessary information to third-party service providers strictly for the purpose of fulfilling travel-related services. Such disclosures may include, but are not limited to:
   • Hotels and Accommodation Providers – Guest names, room preferences, special dietary needs, and check-in/check-out details.
   • Transport Operators – Passenger details for bus or flight bookings, seating arrangements, and baggage requirements.
   • Catering Services – Food allergies, meal preferences, and dining reservations.
   • Event Venues and Hall Rental Providers – Group booking details, technical requirements, and special arrangements.
   • Tour Operators and Local Guides – List of participants, travel itinerary, and excursion preferences.
3. Legal and Regulatory Disclosure: Chrysalis Tours may be required to disclose personal data and confidential information without the Client’s prior consent if such disclosure is:
   • Mandated by Law: Disclosure may be required by law, regulatory authorities, or court orders, including but not limited to compliance with government investigations, customs and immigration requirements, and tax reporting obligations.
   • Legal Rights and Safety: Disclosure may be necessary to protect the legal rights, safety, and security of Chrysalis Tours, its employees, agents, partners, or other Clients in cases of fraud prevention, dispute resolution, or emergency situations.
   • Law Enforcement Requests: Disclosure may be requested by law enforcement or public authorities for the purpose of investigating suspected illegal activities, security threats, or public health risks.
   • Legal Process: Disclosure may be required in response to an official subpoena, warrant, or similar legal process issued by competent authorities.
   Chrysalis Tours shall take reasonable steps to notify the Client when legally permissible if any such disclosure is made. However, in cases where disclosure is required by law, Chrysalis Tours may not be able to notify the Client in advance.
4. Disclosure to Business Partners and Affiliates: Chrysalis Tours may share non-personally identifiable data with its business affiliates, marketing partners, or industry collaborators for the purpose of business development, service enhancements, or operational analysis. Any such disclosure shall be strictly limited to aggregated, anonymized, or statistical data that does not reveal any Client-specific or personally identifiable information.
5. Disclosure in the Event of Business Transfers or Mergers: In the event that Chrysalis Tours undergoes a merger, acquisition, corporate restructuring, sale of assets, or transfer of business operations, personal data and confidential Client information may be transferred as part of the transaction. Chrysalis Tours shall ensure that:
   • The receiving entity agrees to comply with the terms of this Agreement in handling Client data.
   • The Client is notified in advance if their data is to be transferred under new ownership or management.
   • The Client is provided with the opportunity to opt out, where legally permitted, from the continued processing of their data under the new entity.
6. Safeguards and Restrictions on Disclosure: Chrysalis Tours shall implement strict measures to ensure that any disclosure of information is limited to what is necessary and relevant for the intended purpose. Safeguards include:
   • Non-Disclosure Agreements (NDAs) with employees, agents, and third-party service providers handling sensitive Client information.
   • Internal access restrictions, ensuring that only authorized personnel within Chrysalis Tours can access confidential Client data.
   • Encryption and data security protocols, protecting disclosed information from unauthorized access, misuse, or interception.
   • Periodic reviews of data-sharing practices, ensuring compliance with data protection laws and industry best practices.
7. Client’s Right to Restrict Disclosure: The Client may request that Chrysalis Tours restrict or limit the disclosure of personal information to third parties, provided that such restrictions do not interfere with the successful delivery of travel services or violate any legal, regulatory, or contractual obligations. All requests for restriction must be submitted in writing and will be reviewed by Chrysalis Tours on a case-by-case basis. However, the Client acknowledges that restricting the necessary disclosure of information to hotels, transport providers, event organizers, or other relevant third parties may result in service limitations, booking failures, or disruptions to the Retreat itinerary.
8. Liability for Unauthorized Disclosures: Chrysalis Tours shall not be liable for unauthorized disclosures caused by:
   • Third-party service providers acting outside the scope of their agreement with Chrysalis Tours.
   • Cyberattacks, hacking, or data breaches beyond the reasonable control of Chrysalis Tours.
   • The Client’s own failure to safeguard shared personal data (e.g., disclosing sensitive information to unauthorized individuals).
   • Information that is already publicly available or lawfully obtained from independent sources.
   The Client agrees to indemnify Chrysalis Tours against any claims, damages, or liabilities arising from:
   • The Client’s own actions resulting in unauthorized data exposure.
   • Requests for restriction of data disclosure that lead to service delays, cancellations, or disruptions.
   • Third-party claims related to inaccuracies or incomplete information provided by the Client.
   By engaging in services with Chrysalis Tours, the Client acknowledges and accepts the terms of this disclosure policy and consents to the necessary sharing of information for the purpose of facilitating travel and retreat services in accordance with this Agreement.

7. ACCIDENTS, INJURIES, AND MEDICAL EMERGENCIES DURING THE TRIP

1. General Disclaimer: The Client acknowledges and agrees that participation in any travel, transportation, accommodation, tours, or activities arranged by Chrysalis Tours is undertaken at the sole risk of the Client and its participants. While Chrysalis Tours will take reasonable precautions to ensure the safety and well-being of all participants during the Retreat, it shall not be held liable for any accidents, injuries, illnesses, or medical emergencies that may occur before, during, or after the trip—except in instances where direct negligence on the part of Chrysalis Tours is explicitly proven.
2. Assumption of Risk: The Client acknowledges that travel-related activities—including but not limited to transportation, accommodation, outdoor excursions, recreational activities, and venue usage—may involve inherent risks such as slips, falls, road accidents, food-related illnesses, adverse weather conditions, unforeseen medical issues, or other hazards. By engaging Chrysalis Tours for the Retreat, the Client expressly assumes all such risks on behalf of themselves and all participants.
3. Medical Emergencies and Treatment: In the event of a medical emergency, illness, or accident occurring during the Retreat, the following shall apply:
   • Emergency Medical Assistance: If an accident, injury, or illness occurs, Chrysalis Tours will make reasonable efforts to assist in arranging emergency medical attention but shall not be responsible for the actual provision of medical care.
   • Hospital and Treatment Costs: Any medical expenses incurred, including but not limited to hospitalization, doctor’s fees, ambulance services, medication, and follow-up treatments, shall be the sole responsibility of the Client or the affected participant. Chrysalis Tours shall not be liable for any costs arising from medical treatment, evacuation, or extended stay due to illness or injury.
   • Transportation to Medical Facilities: If an injured or ill participant requires medical attention, Chrysalis Tours may assist in arranging transportation to a medical facility, but any associated costs, such as ambulance fees or private transport, shall be borne by the Client or the affected participant.
   • Participant’s Obligation to Disclose Health Conditions: The Client shall ensure that all participants disclose any pre-existing medical conditions, allergies, physical disabilities, or other health concerns prior to the trip to allow appropriate planning. Chrysalis Tours shall not be liable for any complications arising from undisclosed medical conditions.
4. Emergency Contact Submission: Prior to the Retreat, the Client shall provide emergency contact information for all participants to facilitate communication in the event of a medical emergency.
5. Travel Insurance Requirement: The Client is strongly advised to obtain comprehensive travel insurance for all participants, covering accidents, injuries, medical expenses, emergency evacuations, trip cancellations, and repatriation costs. The Client acknowledges that failure to obtain adequate travel insurance is at their own risk, and Chrysalis Tours shall bear no liability for any financial or personal losses that could have been covered by such insurance.
6. Liability for Accidents During Transportation: Chrysalis Tours shall not be responsible for any accidents, injuries, or fatalities that occur during transportation, whether by bus, private vehicle, airplane, boat, or other means of transport, as such services are provided by third-party transportation providers. The Client acknowledges that:
   • All transportation providers engaged for the Retreat operate under their own terms, conditions, and liability policies.
   • Any claims, disputes, or compensations related to accidents occurring during transit shall be handled directly with the transport provider and not with Chrysalis Tours.
   • Chrysalis Tours shall assist in facilitating communication with the transport provider but shall not be held liable for any injuries, delays, cancellations, or damages arising from transportation-related incidents.
7. High-Risk Activities and Adventure Excursions: If the Client or its participants choose to engage in high-risk activities, including but not limited to hiking, water sports, zip-lining, theme park rides, off-road excursions, or physically demanding activities, such participation shall be at the sole risk of the participants.
   • Chrysalis Tours shall not be responsible for any injuries, damages, or losses incurred as a result of such activities.
   • Participants are responsible for assessing their own fitness levels before engaging in such activities.
   • Where applicable, participants may be required to sign separate liability waivers with activity providers before participation.
8. Death or Serious Injury: In the unfortunate event of a participant’s death or serious injury during the trip, the following shall apply:
   • Notification of Authorities and Next of Kin: Chrysalis Tours shall provide reasonable assistance in notifying local authorities and the designated emergency contact provided by the Client.
   • Repatriation of Remains or Medical Evacuation: The Client acknowledges that any costs associated with repatriation of remains, medical evacuation, funeral arrangements, or extended accommodation for affected parties shall be solely borne by the Client, the affected participant, or their respective insurance provider.
   • Legal and Administrative Requirements: Any legal, administrative, or insurance-related formalities arising due to a death or serious injury shall be the responsibility of the Client and the affected participant’s representatives. Chrysalis Tours shall provide logistical assistance where possible but shall bear no financial or legal responsibility for such incidents.
9. Client's Duty of Care and Risk Management: The Client is responsible for ensuring that all participants:
   • Follow safety guidelines and adhere to instructions given by Chrysalis Tours, third-party service providers, or local authorities.
   • Take reasonable precautions to avoid high-risk situations, reckless behavior, or actions that may endanger themselves or others.
   • Understand that Chrysalis Tours has no control over unforeseen incidents such as natural disasters, political unrest, or public health emergencies and shall not be liable for any resulting injuries, fatalities, or disruptions.
10. Indemnification and Liability Waiver: By engaging the services of Chrysalis Tours, the Client agrees to indemnify, defend, and hold harmless Chrysalis Tours, its employees, officers, directors, agents, and affiliates from any claims, damages, losses, liabilities, and expenses, including but not limited to:
    • Injuries, illnesses, or fatalities that occur during the Retreat.
    • Accidents occurring during transit, accommodation stays, or excursions.
    • Medical expenses, hospitalizations, or emergency evacuations.
    • Legal claims brought by participants or third parties related to accidents, injuries, or negligence.
11. Limitation of Liability: To the fullest extent permitted by law, Chrysalis Tours’ liability for any accident-related claims shall be strictly limited to the service fees paid by the Client for the specific booking affected. Under no circumstances shall Chrysalis Tours be liable for any indirect, incidental, consequential, special, or punitive damages arising from accidents, injuries, or medical emergencies during the Retreat.
12. Claims and Dispute Resolution: In the event of a dispute or claim related to an accident, injury, or medical emergency, the Client agrees to:
    • Provide written notice of the claim to Chrysalis Tours within 30 days of the incident.
    • Cooperate in the investigation and resolution of the claim.
    • Accept that ultimate responsibility for medical and accident-related claims rests with the affected participant, their insurance provider, or relevant third-party service providers.
    • By agreeing to this Agreement, the Client acknowledges and accepts the risks associated with travel and absolves Chrysalis Tours of any liability for injuries, accidents, or fatalities that are beyond its reasonable control.

8. FORCE MAJEURE (UNFORESEEN CIRCUMSTANCES BEYOND CONTROL)

1. Definition and Scope: For the purposes of this Agreement, Force Majeure refers to any unforeseen and extraordinary event beyond the reasonable control of Chrysalis Tours, which prevents, delays, or interferes with the fulfillment of its contractual obligations. Such events include, but are not limited to:
   • Natural disasters (e.g., earthquakes, hurricanes, floods, tsunamis, landslides, volcanic eruptions, wildfires).
   • Extreme weather conditions (e.g., severe storms, typhoons, blizzards, heatwaves, or unanticipated climate-related hazards).
   • Pandemics, epidemics, and public health crises (e.g., COVID-19, SARS, MERS, or any outbreaks resulting in travel restrictions, quarantine requirements, or government-imposed lockdowns).
   • Government actions, travel bans, or border closures (e.g., visa denials, revocation of entry permits, import/export restrictions, quarantine mandates).
   • Acts of war, terrorism, civil unrest, military conflicts, political instability, riots, protests, or insurrections that pose a safety risk.
   • Strikes, labor disputes, or industrial actions affecting essential services such as airlines, hotels, transportation, or emergency services.
   • Bankruptcy or sudden closure of third-party service providers (e.g., hotels, airlines, transport operators, tour providers) rendering them unable to fulfill contractual obligations.
   • Cyberattacks, IT infrastructure failures, or major system outages that significantly disrupt booking and service management systems.
   • Unforeseen legislative or regulatory changes that make it illegal, impractical, or impossible for Chrysalis Tours to provide the agreed services.
   • Any other extraordinary and unavoidable events that are beyond the reasonable control of Chrysalis Tours and significantly impact the planned retreat operations.
2. Effect of Force Majeure on Performance of Services: If a Force Majeure event prevents, restricts, delays, or makes it impossible for Chrysalis Tours to fulfill its obligations under this Agreement, the following provisions shall apply:
   • Chrysalis Tours shall not be held liable for any failure, delay, disruption, or modification of services due to such Force Majeure events.
   • Chrysalis Tours shall make reasonable efforts to notify the Client as soon as possible upon becoming aware of any Force Majeure event that may affect the scheduled Retreat.
   • In cases where an event temporarily delays the provision of services, such delays shall not be considered a breach of contract, and services may be rescheduled or adjusted accordingly.
   • If the Force Majeure event renders the Retreat impossible to proceed as planned, Chrysalis Tours reserves the right to:
     • Offer alternative dates or rescheduling options.
     • Modify the itinerary, accommodation, or service providers to the extent feasible.
     • Substitute affected services with similar alternatives, subject to availability.
3. Refund and Cancellation Policy Under Force Majeure: If the Retreat is canceled due to a Force Majeure event, Chrysalis Tours shall make reasonable efforts to obtain refunds or credits from third-party service providers (e.g., hotels, transport operators, activity organizers) and pass these refunds to the Client where possible, subject to the terms imposed by such service providers.
   • If third-party suppliers do not issue refunds, Chrysalis Tours shall not be obligated to provide any reimbursement for amounts already paid.
   • Non-refundable deposits paid to third-party suppliers (e.g., hotel reservations, transport arrangements) shall remain non-refundable, unless such suppliers offer refund exceptions.
   • Where full refunds are not possible, Chrysalis Tours may offer travel credits that allow the Client to reschedule the Retreat at a later date, subject to new pricing and availability.
   • If Chrysalis Tours is able to recover partial refunds from suppliers, such refunds shall be issued minus any administrative fees, non-refundable costs, or service charges incurred.
4. Client's Duty to Mitigate Losses: The Client agrees to take reasonable steps to mitigate losses in the event of a Force Majeure disruption, including but not limited to:
   • Accepting reasonable itinerary modifications proposed by Chrysalis Tours.
   • Rebooking the Retreat for a later date if Chrysalis Tours provides rescheduling options.
   • Claiming travel insurance coverage for Force Majeure-related cancellations, where applicable.
   Chrysalis Tours strongly advises the Client to obtain comprehensive travel insurance that covers Force Majeure events, including trip cancellations, rescheduling, emergency evacuations, and losses due to natural disasters or unforeseen crises.
5. No Liability for Indirect or Consequential Damages: Chrysalis Tours shall not be liable for any indirect, incidental, special, punitive, or consequential damages resulting from Force Majeure disruptions, including but not limited to:
   • Loss of deposits or prepayments to third-party suppliers.
   • Additional expenses incurred by the Client (e.g., rebooking costs, emergency accommodations, extended stays, alternative travel arrangements).
   • Loss of business revenue, profits, or anticipated savings.
   • Emotional distress, disappointment, or inconvenience due to itinerary changes or trip cancellations.
6. Right to Modify Services in Response to Force Majeure: Chrysalis Tours reserves the right to make necessary modifications to the itinerary, accommodation, transportation, meal arrangements, and other aspects of the Retreat in response to a Force Majeure event. Such modifications shall be made at the sole discretion of Chrysalis Tours, provided that reasonable efforts are taken to offer alternative solutions that are comparable in quality and value.
   
   If modifications result in additional costs (e.g., increased transportation fees, accommodation changes), the Client shall be responsible for covering such costs, unless alternative arrangements are agreed upon.
7. Notification and Communication Protocol: In the event of a Force Majeure situation, Chrysalis Tours shall:
   • Promptly notify the Client via official communication channels (email, WhatsApp, phone call) as soon as a disruption is identified.
   • Provide updates regarding potential alternatives, rescheduling options, and service modifications.
   • Coordinate with third-party service providers to explore possible refunds, travel credits, or alternative arrangements.
   • Advise the Client on the next steps, including insurance claims, emergency assistance, or new booking options.
   The Client agrees to remain responsive and cooperative in communicating with Chrysalis Tours regarding contingency plans and alternative solutions.
8. Exclusion of Refunds or Compensation for Personal Travel Arrangements: Chrysalis Tours shall not be liable for personal travel arrangements made independently by the Client, including:
   • Flights or transport booked separately from the Retreat package.
   • Additional accommodations before or after the scheduled Retreat.
   • Private excursions or external activities not arranged by Chrysalis Tours.
   If such independently booked arrangements are disrupted due to a Force Majeure event, Chrysalis Tours shall not be responsible for refunding or compensating any losses.
9. Governing Law and Interpretation: This Force Majeure clause shall be interpreted in accordance with the laws of Singapore, and any disputes arising from Force Majeure-related cancellations or modifications shall be resolved pursuant to the governing law clause of this Agreement.
   
   By entering into this Agreement, the Client acknowledges and accepts that travel inherently involves risks beyond the control of Chrysalis Tours, and that this Force Majeure clause serves as a binding legal limitation on liability in the event of extraordinary circumstances beyond the reasonable control of either party.

9. CUSTOMER CONDUCT AND CODE OF BEHAVIOR

1. General Conduct Expectations: The Client acknowledges that all participants of the Retreat are expected to conduct themselves in a respectful, lawful, and responsible manner throughout the duration of the trip. By engaging in services with Chrysalis Tours, the Client agrees to ensure that all participants:
   • Adhere to the rules and policies established by hotels, transport providers, tour operators, and other third-party service providers.
   • Comply with local laws, customs regulations, and cultural norms of the destination country.
   • Behave in a manner that does not disrupt, endanger, or inconvenience other participants, tour guides, hotel guests, or third parties.
   • Respect hotel property, transport vehicles, event venues, and all other facilities used during the Retreat.
   • Follow all safety instructions and guidelines provided by Chrysalis Tours, local guides, or designated representatives.
   Failure to comply with these expectations may result in disciplinary action, including but not limited to removal from activities, termination of services, or legal action, if necessary.
2. Prohibited Conduct: Participants are strictly prohibited from engaging in any of the following behaviors during the Retreat:
   • Disruptive, unruly, or aggressive behavior, including excessive noise, verbal abuse, or physical altercations.
   • Damage to property, including vandalism, destruction of hotel furniture, or defacement of transport vehicles or event venues.
   • Illegal activities, including but not limited to:
     • Drug possession, consumption, or distribution.
     • Theft, fraud, or intentional damage to third-party property.
     • Engaging in unauthorized commercial activities (e.g., selling products or services).
   • Excessive alcohol consumption leading to disorderly conduct in hotels, event halls, or public areas.
   • Bringing prohibited items into hotels, transport vehicles, or event venues, including but not limited to weapons, flammable substances, or illegal contraband.
   • Inappropriate or offensive behavior, including harassment, discrimination, or verbal abuse towards fellow participants, tour operators, service staff, or members of the public.
   • Failure to comply with safety regulations, such as ignoring tour guide instructions, entering restricted areas, or engaging in reckless behavior.
   Participants who violate any of these prohibitions may be subject to removal from the Retreat at their own expense, and Chrysalis Tours shall not be liable for any associated costs or refunds.
3. Responsibility for Damages and Additional Costs: The Client shall be financially responsible for any damages, losses, or fines caused by participants as a result of misconduct, negligence, or failure to comply with the terms of this Agreement. This includes, but is not limited to:
   • Hotel room damages, including broken furniture, stolen items, or excessive cleaning fees due to negligence.
   • Transportation damage, including destruction of vehicle interiors, soiling of seats, or tampering with safety equipment.
   • Unpaid fines, penalties, or legal fees incurred due to breaches of local laws or property policies.
   • Charges imposed by service providers due to disruption of scheduled services, missed activities, or additional cleaning/security measures.
   Chrysalis Tours reserves the right to demand full reimbursement from the Client for any financial liabilities incurred due to participant misconduct.
4. Compliance with Hotel and Venue Rules: The Client shall ensure that all participants comply with the rules and policies established by the hotels, event venues, and service providers hosting the Retreat. These may include:
   • Check-in and check-out procedures, including adherence to specified timing and security deposit policies.
   • Noise control regulations, particularly during nighttime hours to avoid disturbing other guests.
   • Smoking and alcohol consumption policies, in accordance with hotel regulations and local laws.
   • Restricted access areas, including staff-only sections or unauthorized entry to restricted hotel zones.
   • Proper use of hotel amenities, including gym facilities, pools, or business centers, where applicable.
   Failure to comply with these policies may result in penalties, including additional charges, early check-out without refund, or legal consequences, at the discretion of the service provider.
5. Handling of Complaints and Disputes with Third Parties: In the event of conflicts, disputes, or complaints arising between the Client's participants and third-party service providers, the following shall apply:
   • Minor Disputes: If an issue arises with hotel staff, transport providers, or tour operators, the participant should first attempt to resolve it directly with the service provider in a respectful manner.
   • Serious Complaints: If the issue remains unresolved, Chrysalis Tours shall act as an intermediary to facilitate communication and seek a resolution. However, Chrysalis Tours shall not be held liable for service failures, dissatisfaction, or financial losses caused by third parties.
   • Unlawful Incidents: If a participant is involved in an incident that requires police intervention, legal proceedings, or fines, the Client shall be responsible for handling the situation, and Chrysalis Tours shall not bear any legal or financial responsibility for the participant’s actions.
6. Removal from the Retreat Due to Misconduct: Chrysalis Tours reserves the absolute right to remove any participant from the Retreat if they engage in:
   • Repeated disruptive or unlawful conduct.
   • Behavior that endangers the safety of other participants or third parties.
   • Actions that result in property damage or financial liabilities to Chrysalis Tours or service providers.
   Immediate removal may result in the following consequences:
   • The participant may be denied further participation in activities, including transport back to the original departure location.
   • The Client will bear full responsibility for arranging return travel for the removed participant, at their own expense.
   • No refunds shall be issued for any unused services, accommodation, or activities forfeited due to removal.
   • If misconduct results in financial damages, Chrysalis Tours reserves the right to claim reimbursement from the Client.
7. Client’s Obligation to Ensure Compliance: The Client is responsible for informing all participants of these conduct requirements prior to the commencement of the Retreat. The Client shall:
   • Provide participants with an overview of expected behavior and local laws before departure.
   • Ensure that each participant is aware of the consequences of misconduct or rule violations.
   • Assign a group leader or designated representative to oversee participant behavior and ensure adherence to the established Code of Conduct.
   • If Chrysalis Tours identifies a pattern of non-compliance within the Client’s group, it reserves the right to terminate services or refuse future bookings with the Client.
8. Indemnification for Conduct-Related Issues: The Client agrees to indemnify, defend, and hold harmless Chrysalis Tours, its employees, directors, and affiliates against any claims, liabilities, damages, losses, or costs arising from:
   • Legal actions taken against participants due to misconduct, illegal activities, or regulatory violations.
   • Financial penalties imposed by third-party providers due to participant behavior.
   • Additional costs incurred due to damages, service disruptions, or policy violations.
   Chrysalis Tours shall not be held responsible for any claims, disputes, or legal consequences arising from the behavior of the Client’s participants.
9. Final Acknowledgment and Acceptance of Conduct Rules: By entering into this Agreement, the Client acknowledges and agrees that:
   • All participants are bound by the Code of Conduct outlined in this section.
   • Failure to comply may result in removal, penalties, or legal consequences.
   • Chrysalis Tours shall not be held liable for participant behavior, third-party disputes, or related costs.

10. TRANSPORTATION AND LUGGAGE RESPONSIBILITY

1. General Transportation Arrangements: Chrysalis Tours will arrange transportation services as part of the Retreat package, which may include but is not limited to:
   • Chartered buses for overland travel.
   • Domestic or international flights, if applicable.
   • Private vehicle or shuttle transfers to and from hotels, event venues, and designated tour sites.
   • Other transport services as specified in the Client’s booking.
   All transportation services shall be provided by third-party operators, and the Client acknowledges that Chrysalis Tours acts solely as an intermediary in facilitating such services. Chrysalis Tours is not the operator of any transportation services and shall not be held responsible for delays, disruptions, accidents, or service failures caused by transportation providers.
2. Responsibility for Transportation Delays and Disruptions: The Client acknowledges that Chrysalis Tours has no control over operational factors affecting transportation, including but not limited to:
   • Traffic congestion, road closures, and detours.
   • Flight delays, cancellations, or airline schedule changes.
   • Border control or immigration delays.
   • Mechanical failures or technical issues with transport vehicles.
   • Unexpected strikes, labor disputes, or public transportation disruptions.
   In the event of any transportation delay or cancellation:
   • Chrysalis Tours will make reasonable efforts to notify the Client of any known disruptions and assist in arranging alternative transport where possible.
   • Chrysalis Tours shall not be held liable for any missed activities, additional costs, or losses incurred due to transport delays or cancellations.
   • Any additional costs incurred due to rescheduling or alternative transport arrangements shall be borne solely by the Client, unless otherwise covered by the third-party transport provider’s policies.
3. Client's Responsibility for Meeting Transportation Schedules: The Client is responsible for ensuring that all participants:
   • Arrive punctually at designated pick-up and departure points.
   • Follow all boarding instructions and luggage regulations provided by transport operators.
   • Possess valid passports, visas, and travel documents for immigration clearance when applicable.
   • Comply with airline, bus, and ferry security regulations, including check-in deadlines, baggage allowances, and prohibited items lists.
   Failure to comply with transportation schedules may result in:
   • Missed departures, in which case Chrysalis Tours shall not be responsible for securing alternative transport or refunds.
   • Additional charges for rebooking or arranging alternate travel, which shall be the sole responsibility of the Client.
4. Responsibility for Luggage and Personal Belongings: All participants are responsible for their own luggage and personal belongings throughout the Retreat. Chrysalis Tours shall not be held liable for:
   • Lost, delayed, or damaged luggage during flights, bus transfers, or other transport services.
   • Items left behind in vehicles, hotels, or event venues.
   • Theft or loss of valuables, including passports, electronics, money, or personal items.
   To minimize risk, the Client is advised to:
   • Label all luggage clearly with participant names and contact details.
   • Ensure valuables are carried in hand luggage rather than checked baggage.
   • Use luggage locks or security seals where necessary.
   • Report lost luggage immediately to the relevant transport provider.
   If luggage is lost or damaged, the Client must:
   • File a claim directly with the airline, bus company, or transport operator responsible.
   • Follow up with their own travel insurance provider for reimbursement, where applicable.
5. Liability for Transportation Accidents and Emergencies: While Chrysalis Tours takes reasonable care in selecting reputable transportation providers, it cannot be held liable for any injuries, fatalities, or damages arising from transportation accidents.
   • All transport providers operate under their own liability policies and insurance coverage.
   • Any injuries, medical expenses, or compensation claims arising from accidents must be directed to the relevant transport provider or insurance company.
   • Chrysalis Tours shall provide assistance in coordinating emergency support, but all financial and legal responsibilities remain with the Client and the affected participants.
6. Immigration and Customs Compliance: All participants must comply with immigration, customs, and border security regulations, including:
   • Entry and exit requirements for the destination country.
   • Declaration of dutiable, restricted, or prohibited goods.
   • Compliance with security screenings at airports, ferry terminals, and land border crossings.
   Chrysalis Tours shall not be held responsible for:
   • Entry denial or deportation due to incomplete travel documents, visa issues, or customs violations.
   • Delays at immigration checkpoints, including secondary screenings or security detentions.
   • Confiscation of undeclared or restricted items.
   Any fines, penalties, or legal consequences resulting from non-compliance with immigration or customs regulations shall be the sole responsibility of the Client.
7. Alternative Transportation Arrangements in Emergency Situations: In the event of unexpected disruptions to transport services due to:
   • Severe weather conditions or natural disasters.
   • Government-imposed travel restrictions.
   • Last-minute airline or bus cancellations.
   Chrysalis Tours will make reasonable efforts to:
   • Assist in rebooking transport services, subject to availability.
   • Provide alternative routes or transport options, where possible.
   • Coordinate with third-party providers to minimize inconvenience.
   However, the Client acknowledges that:
   • Rescheduling and alternative transport may result in additional costs, which must be borne by the Client.
   • Chrysalis Tours cannot guarantee immediate or equivalent transport alternatives.
   • Refunds for disrupted transportation are subject to the terms and conditions of the transport provider and are not guaranteed by Chrysalis Tours.
8. Indemnification for Transport-Related Issues: The Client agrees to indemnify, defend, and hold harmless Chrysalis Tours, its employees, agents, and affiliates against any claims, damages, or losses resulting from:
   • Missed departures or delays due to participant negligence.
   • Fines, penalties, or legal actions related to customs or immigration violations.
   • Lost or damaged luggage during transportation.
   • Additional expenses incurred due to transportation disruptions beyond Chrysalis Tours’ control.

11. CUSTOMS, IMMIGRATION, AND LEGAL COMPLIANCE

1. Compliance with Immigration Laws: The Client acknowledges that all participants are solely responsible for ensuring compliance with the immigration laws and entry requirements of the destination country, including but not limited to:
   • Possession of a valid passport with sufficient validity for the entire duration of the trip.
   • Obtaining necessary visas or permits prior to travel.
   • Adherence to entry and exit regulations, including stay duration limits.
   • Meeting health and vaccination requirements, if applicable.
   Chrysalis Tours shall not be liable for any delays, financial losses, or trip cancellations resulting from a participant’s failure to secure proper travel documentation. Any fines, penalties, or deportation orders imposed due to non-compliance with immigration laws shall be the sole responsibility of the Client.
2. Responsibility for Visa and Travel Authorizations: It is the Client’s responsibility to verify the visa and entry requirements for all participants based on their nationality.
   • If a participant is denied entry into a country due to incorrect or missing travel documents, Chrysalis Tours shall not provide a refund or be responsible for securing alternative travel arrangements.
   • Any costs incurred due to immigration non-compliance, including flight re-bookings, accommodation extensions, or penalties, shall be borne entirely by the Client.
3. Customs and Border Control Regulations: The Client and all participants must comply with all customs and import/export regulations of the destination country. This includes:
   • Declaration of dutiable or restricted goods as required by local authorities.
   • Prohibition of illegal, counterfeit, or banned substances (e.g., narcotics, firearms, hazardous materials).
   • Compliance with currency declaration rules, if applicable.
   • Abiding by duty-free allowances and restrictions on items such as alcohol, tobacco, or electronics.
   Any fines, penalties, confiscations, or legal consequences resulting from failure to comply with customs regulations shall be the sole responsibility of the participant and/or the Client. Chrysalis Tours shall not be held liable for any losses or additional costs incurred due to customs violations.
4. Airport and Border Security Screening Compliance: Participants must comply with all security screening procedures at airports, land border crossings, and ports of entry, including:
   • Screening of baggage and personal belongings through security checkpoints.
   • Compliance with liquid, aerosol, and gel (LAG) restrictions on flights.
   • Full cooperation with security officers during inspections.
   • Prohibition of carrying restricted or banned items onboard flights or across borders.
   Failure to comply with security procedures may result in detention, fines, or travel disruptions, for which Chrysalis Tours shall not be liable.
5. Deportation or Entry Denial: If a participant is denied entry or deported due to immigration non-compliance, Chrysalis Tours shall not be responsible for arranging alternative travel or accommodation.
   • Any associated costs, including flight rebooking, accommodation fees, legal expenses, and fines, shall be borne entirely by the Client or the affected participant.
   • No refunds or compensation shall be provided for unused portions of the trip due to deportation or entry denial.
6. Compliance with Local Laws and Regulations: During the Retreat, all participants must comply with local laws, regulations, and cultural norms of the destination country. This includes:
   • Respecting public conduct laws, including bans on public intoxication, disorderly behavior, or offensive conduct.
   • Complying with dress codes and religious customs, where applicable.
   • Following traffic rules and pedestrian safety guidelines in cities and rural areas.
   • Abiding by rules on photography and media usage, especially in sensitive locations such as religious sites, military zones, or private property.
   Participants found violating local laws or cultural norms may be subject to fines, arrest, or legal action, for which Chrysalis Tours shall not be liable.
7. Liability for Unlawful Conduct: If a participant engages in unlawful activity during the trip, including but not limited to:
   • Theft, fraud, or property damage.
   • Drug possession, trafficking, or abuse of controlled substances.
   • Public disorder or violent behavior.
   • Unauthorized political activity or speech that violates local laws.
   • Any form of harassment or discrimination.
   Chrysalis Tours reserves the right to remove the participant from the Retreat at their own expense, without refund. The Client shall be fully responsible for all legal consequences, including fines, bail, legal fees, or compensation claims arising from the participant’s actions.
8. Assistance in Case of Legal Issues: If a participant is arrested or detained during the trip:
   • Chrysalis Tours shall attempt to notify the Client or designated emergency contact but shall not provide legal representation.
   • The Client is responsible for securing legal assistance, bail arrangements, and any necessary legal proceedings.
   • Chrysalis Tours shall not be responsible for delays, cancellations, or additional costs resulting from the participant’s legal situation.
9. Indemnification for Legal and Immigration Violations: The Client agrees to indemnify, defend, and hold harmless Chrysalis Tours, its employees, affiliates, and service providers from any claims, penalties, or damages arising from:
   • Immigration violations, deportation, or denied entry.
   • Customs violations, including smuggling, undeclared goods, or prohibited items.
   • Criminal offenses or legal infractions committed by participants.
   • Fines or penalties imposed due to non-compliance with local laws.

12. SPECIAL REQUESTS, ACCESSIBILITY, AND DIETARY NEEDS

1. General Acknowledgment of Special Requests: The Client acknowledges that Chrysalis Tours will make reasonable efforts to accommodate special requests related to accessibility, dietary preferences, medical conditions, or religious observances; however, such requests are subject to availability and feasibility and cannot be guaranteed.
2. Submission and Confirmation of Special Requests:
   • The Client must notify Chrysalis Tours in writing at the time of booking regarding any special needs or requests for participants.
   • Special requests may include, but are not limited to:
     • Dietary preferences or food allergies (e.g., vegetarian, halal, gluten-free).
     • Accessibility requirements (e.g., wheelchair-accessible rooms, elevators, ramps).
     • Medical accommodations (e.g., refrigeration for medications, CPAP machine accessibility).
     • Religious accommodations (e.g., prayer room arrangements, non-alcoholic venues).
   • Chrysalis Tours shall confirm whether such requests can or cannot be fulfilled before finalizing the booking.
   • Failure to submit special requests in advance may result in the inability to accommodate such needs during the Retreat.
3. Accessibility and Mobility Support: Chrysalis Tours does not operate its own transport or accommodation and cannot guarantee full accessibility at all locations.
   • The Client must assess whether the chosen hotels, venues, or activities are suitable for participants with mobility limitations.
   • If a participant requires a wheelchair, walking aid, or additional support, the Client is responsible for arranging personal assistance.
   • Chrysalis Tours shall not be liable for any difficulties, inconveniences, or additional costs resulting from accessibility limitations at third-party facilities.
4. Dietary Preferences and Food Allergies: Chrysalis Tours will attempt to arrange meal options that align with dietary needs (e.g., vegetarian, vegan, halal, kosher, gluten-free, nut-free, lactose-free). However, Chrysalis Tours cannot guarantee that meals provided by hotels, caterers, or restaurants will be completely free of allergens, cross-contamination, or specific ingredients.
   • The Client acknowledges that participants with severe allergies (e.g., anaphylaxis, celiac disease) should take personal precautions and, if necessary, arrange alternative meals at their own expense.
   • If a participant has critical dietary restrictions, the Client must confirm meal options with Chrysalis Tours before the Retreat to assess feasibility.
5. Medical and Health Accommodations: The Client is responsible for ensuring that participants with medical conditions or specific health requirements can travel safely.
   • Participants with chronic illnesses, mobility impairments, or medical conditions should consult their healthcare provider before traveling.
   • Chrysalis Tours does not provide medical personnel or on-site healthcare services.
   • Participants requiring refrigeration for medications, special sleeping arrangements, or emergency health provisions must inform Chrysalis Tours at the time of booking.
   • Emergency medical care is subject to availability in the destination country, and Chrysalis Tours shall not be liable for any delays in obtaining medical attention.
6. Religious Observances and Cultural Sensitivities:
   • Chrysalis Tours will attempt to accommodate religious observances, such as:
     • Prayer times and designated spaces (if available).
     • Alcohol-free dining venues (subject to hotel and restaurant policies).
     • Respect for local cultural sensitivities and dress codes.
   • The Client must notify Chrysalis Tours if any specific religious accommodations are required.
   • Chrysalis Tours shall not be liable if religious requests cannot be met due to hotel, venue, or local restrictions.
7. Additional Costs and Fees for Special Requests:
   • Some special requests may require additional costs, including but not limited to:
     • Special meal preparation or substitutions beyond standard menu options.
     • Private transportation or accessible vehicle services for mobility-impaired participants.
     • Hotel room modifications or upgrades for medical or accessibility needs.
   • Any extra charges incurred shall be the responsibility of the Client and will be communicated before finalizing the booking.
8. No Guarantee of Special Request Fulfillment:
   • Chrysalis Tours will make good-faith efforts to fulfill special requests but does not guarantee that all requests will be accommodated.
   • The Client agrees that unmet special requests do not constitute a breach of contract, and no refunds or compensation shall be provided if such requests cannot be fulfilled.
   • Failure to disclose special needs in advance shall not be considered a failure on the part of Chrysalis Tours.
9. Client’s Responsibility for Communicating Special Requests:
   • The Client must inform all participants of the extent to which special requests have been accommodated.
   • Chrysalis Tours shall not be responsible for any participant grievances resulting from unmet expectations regarding special requests.
   • If a participant chooses not to disclose their dietary, medical, or accessibility needs, Chrysalis Tours cannot be held liable for any resulting issues during the Retreat.
10. Indemnification for Special Request Issues: The Client agrees to indemnify, defend, and hold harmless Chrysalis Tours, its employees, affiliates, and service providers from any claims, damages, or liabilities resulting from:
    • Unmet or unfulfilled special requests, where reasonable efforts have been made.
    • Health complications arising from undisclosed medical conditions or dietary needs.
    • Additional expenses incurred for fulfilling special requests beyond standard offerings.

13. TOUR ITINERARY CHANGES AND SERVICE MODIFICATIONS

1. General Itinerary and Service Commitments:
   Chrysalis Tours commits to delivering the services and itinerary as agreed upon at the time of booking. However, due to the dynamic nature of travel and external dependencies on third-party providers, Chrysalis Tours reserves the right to modify, alter, or substitute services, activities, accommodations, or transportation as necessary to ensure the best possible experience for the Client.
   • All itineraries are subject to change due to factors beyond Chrysalis Tours' control, including but not limited to unforeseen disruptions, force majeure events, or operational constraints.
   • Third-party service providers, such as hotels, airlines, transport companies, and tour operators, may change their offerings, pricing, or availability, requiring itinerary adjustments.
   • Alternative arrangements will be provided where possible, but the Client understands that substitutions may not always be identical to the original services booked.
2. Grounds for Itinerary Changes:
   Chrysalis Tours may modify an itinerary or service arrangements in the following circumstances:
   • Force majeure events, such as natural disasters, pandemics, civil unrest, political instability, or severe weather conditions.
   • Hotel or venue unavailability, due to overbooking, operational issues, or sudden closures.
   • Changes in government regulations, including new travel restrictions, visa requirements, or entry policies.
   • Transportation delays or cancellations, including flight rescheduling, road closures, or public transport strikes.
   • Safety concerns, where service modifications are necessary to protect the well-being of participants.
   • Service provider cancellations, where hotels, caterers, or tour operators are unable to fulfill their contractual obligations.
   • Low participant turnout, if certain group-based activities or excursions require a minimum number of participants to proceed.
3. Notification of Changes:
   Chrysalis Tours will make reasonable efforts to notify the Client of any significant changes to the itinerary as soon as possible.
   • Notifications will be communicated via email, phone, or WhatsApp, depending on the urgency of the changes.
   • Where feasible, Chrysalis Tours will provide alternative solutions or compensatory options to minimize disruptions.
4. Accommodation and Venue Substitutions:
   • If a pre-booked hotel, retreat venue, or accommodation is unavailable, Chrysalis Tours reserves the right to:
     • Relocate the Client to an alternative hotel or venue of comparable standard.
     • Upgrade or downgrade accommodations, subject to availability, and adjust costs accordingly.
     • Modify room types (e.g., twin sharing instead of single occupancy) if necessary due to hotel constraints.
   • If a downgrade in accommodation occurs, Chrysalis Tours will make efforts to negotiate partial refunds or compensatory measures, but refunds are subject to the policies of the service provider.
5. Changes to Transportation Services:
   • Chrysalis Tours is not responsible for delays, schedule changes, or cancellations by airlines, bus companies, or other transport providers.
   • If a transport provider modifies a departure time or route, Chrysalis Tours will:
     • Inform the Client as soon as possible.
     • Attempt to arrange alternative transport, where feasible.
     • Assist with rescheduling but is not obligated to cover additional costs incurred due to transport disruptions.
   • If a flight or bus service is canceled, the Client is responsible for rebooking the ticket or seeking compensation from the transport provider.
6. Tour Activity Modifications and Cancellations:
   • If a scheduled activity, excursion, or tour becomes unavailable due to weather conditions, safety concerns, or supplier cancellation, Chrysalis Tours will:
     • Provide an alternative activity of similar value and experience.
     • Issue a partial refund only if the tour provider offers a refund.
     • Modify the itinerary to optimize available experiences without compromising the retreat’s core objectives.
   • Some activities are seasonal or dependent on external conditions, and Chrysalis Tours does not guarantee that all scheduled activities will take place as planned.
7. Client-Initiated Changes to Itinerary:
   • If the Client requests modifications to the itinerary after booking confirmation, changes will be subject to:
     • Availability of requested changes.
     • Additional costs imposed by service providers.
     • Administrative fees for last-minute changes.
   • Chrysalis Tours cannot guarantee that all requested changes can be accommodated, particularly for time-sensitive bookings or fully prepaid arrangements.
8. Cost Adjustments Due to Changes:
   • If changes result in higher costs, the Client will be responsible for paying the additional charges before the revised itinerary is confirmed.
   • If changes result in lower costs, refunds will be issued only if third-party service providers allow for partial refunds, minus applicable administrative fees.
9. No Liability for Client-Initiated Cancellations Due to Itinerary Modifications:
   • If a modification to the itinerary is necessary, the Client cannot cancel the entire booking solely on the grounds of dissatisfaction with the change.
   • Refunds will not be issued for itinerary changes that are reasonable, unavoidable, or necessary for the successful execution of the Retreat.
   • Chrysalis Tours shall not be held responsible for any dissatisfaction or inconvenience caused by itinerary modifications beyond its control.
10. Indemnification for Itinerary Modifications:
    The Client agrees to indemnify, defend, and hold harmless Chrysalis Tours, its employees, affiliates, and service providers from any claims, financial losses, or liabilities resulting from:
    • Unforeseen changes to the itinerary, including cancellations, modifications, or rescheduling of activities.
    • Inability to fulfill specific requests due to force majeure, supplier constraints, or operational challenges.
    • Additional costs incurred by the Client due to transport delays, hotel substitutions, or schedule changes.

14. THIRD-PARTY LIABILITY WAIVER

1. General Disclaimer of Liability for Third-Party Services:
   Chrysalis Tours acts solely as an intermediary between the Client and various third-party service providers, including but not limited to:
   • Hotels and accommodations
   • Transportation providers (buses, airlines, ferries, private charters, etc.)
   • Caterers and food service providers
   • Tour operators and local guides
   • Event venues and hall rental providers
   • Insurance companies and emergency medical providers
   While Chrysalis Tours takes reasonable precautions in selecting reputable vendors, it does not own, manage, or control these third-party service providers. The Client acknowledges and agrees that Chrysalis Tours shall not be held liable for any service failures, negligence, misconduct, or disruptions caused by third parties.
2. No Guarantee of Third-Party Performance:
   Chrysalis Tours does not guarantee the quality, reliability, or uninterrupted availability of services provided by third parties. The Client acknowledges that:
   • Hotels may experience operational issues, such as overbooking, maintenance problems, or staff shortages.
   • Transport providers may cancel or reschedule trips due to technical failures, labor strikes, weather conditions, or government-imposed restrictions.
   • Food service providers may experience menu changes, ingredient shortages, or quality inconsistencies beyond Chrysalis Tours’ control.
   • Tour operators may modify itineraries, alter schedules, or cancel activities due to unforeseen circumstances.
   If any third-party service provider fails to deliver a service as expected, the Client agrees that Chrysalis Tours shall not be liable for:
   • Refunds, compensation, or alternative service arrangements, unless explicitly offered by the third party.
   • Disruptions to the Retreat schedule caused by third-party cancellations or modifications.
   • Any dissatisfaction with hotel conditions, meals, tour experiences, or transport arrangements.
3. Third-Party Cancellations or Failures:
   In cases where a third-party provider cancels or fails to deliver a booked service:
   • Chrysalis Tours will attempt to negotiate a refund or replacement service where possible, but does not guarantee the outcome.
   • Any refunds issued will be subject to the cancellation policy of the third-party provider, and not Chrysalis Tours’ discretion.
   • If a replacement service incurs additional costs, the Client shall bear full responsibility for covering the additional charges.
   • Chrysalis Tours shall not be responsible for any financial losses, alternative service costs, or consequential damages resulting from third-party failures.
4. Client's Responsibility for Third-Party Disputes:
   • If the Client is dissatisfied with a hotel, transport provider, caterer, or other service provider, they must first attempt to resolve the issue directly with the service provider.
   • Chrysalis Tours may assist in facilitating communication but does not assume responsibility for resolving disputes.
   • If legal action is pursued against a third-party provider, the Client agrees that Chrysalis Tours shall not be named as a party to the dispute.
5. Indemnification for Third-Party Issues:
   The Client agrees to indemnify, defend, and hold harmless Chrysalis Tours, its employees, agents, and affiliates from any claims, legal disputes, or financial liabilities arising from:
   • Third-party service failures, negligence, or misconduct.
   • Accidents, injuries, or losses caused by third-party transport providers, hotels, or tour operators.
   • Dissatisfaction with third-party services beyond Chrysalis Tours’ control.

15. GOVERNING LAW AND JURISDICTION

1. Applicable Law:
   This Agreement, including all Terms and Conditions, rights, and obligations of the parties, shall be governed, construed, and enforced exclusively under the laws of Singapore, without regard to conflicts of law principles.
   • All legal matters, contractual disputes, and claims arising from or related to this Agreement shall be resolved in accordance with Singapore law.
   • The laws of the Client’s country of residence or the destination country do not apply to the interpretation of this Agreement.
2. Jurisdiction for Dispute Resolution:
   • Any disputes, claims, or controversies that arise between Chrysalis Tours and the Client shall first be resolved through mutual discussion.
   • If the dispute remains unresolved, both parties agree to continue discussions in good faith until an acceptable resolution is reached.
   • Chrysalis Tours and the Client agree that any dispute shall not be immediately escalated to arbitration or court litigation. Instead, both parties shall exhaust all possible internal resolution mechanisms before considering further legal action.
3. Alternative Dispute Resolution (ADR) Process:
   • If discussions fail, both parties agree to participate in a structured mediation process with a neutral third-party mediator based in Singapore.
   • The mediation shall be conducted by an accredited mediation body in Singapore, and both parties shall equally share the costs of the mediation process, unless otherwise agreed.
   • Chrysalis Tours shall not be obligated to participate in arbitration or any form of external legal proceedings initiated outside of Singapore.
4. No External Arbitration or Jurisdiction Outside Singapore:
   • The Client agrees that no arbitration, litigation, or legal proceedings shall be initiated against Chrysalis Tours in any jurisdiction other than Singapore.
   • Chrysalis Tours shall not be required to indemnify or participate in any arbitration imposed by the Client, third parties, or external regulatory bodies outside Singapore.
5. Indemnification for Unauthorized Legal Actions:
   The Client agrees to indemnify, defend, and hold harmless Chrysalis Tours, its officers, employees, and affiliates from any legal expenses, damages, or claims arising from:
   • Any legal action or dispute brought in a jurisdiction outside of Singapore, contrary to this Agreement.
   • Any attempt to impose arbitration or regulatory actions on Chrysalis Tours, where such arbitration has not been mutually agreed upon in writing.
   • Any legal costs incurred by Chrysalis Tours due to the Client’s failure to comply with these jurisdictional terms.
6. Legal Costs and Attorney Fees:
   • If Chrysalis Tours prevails in any legal dispute initiated by the Client, the Client agrees to reimburse all legal costs, attorney fees, and court expenses incurred by Chrysalis Tours.
   • If a court determines that a claim against Chrysalis Tours was frivolous, baseless, or made in bad faith, the Client shall be responsible for all associated legal expenses.
7. Severability of Legal Provisions:
   • If any provision of this section is deemed unenforceable or invalid, the remaining provisions shall remain in full force and effect.
   • Any revisions required to comply with Singaporean law shall be made in a manner that retains the original intent of this clause to the fullest extent permissible by law.

16. TERMINATION OF AGREEMENT

1. Right to Terminate by Chrysalis Tours:
   Chrysalis Tours reserves the absolute right to terminate this Agreement and cancel any services provided to the Client with immediate effect under the following circumstances:
   • Non-payment or late payment of required deposits or balance amounts beyond the stipulated deadlines.
   • Breach of contract, including any failure by the Client to comply with the Terms and Conditions outlined herein.
   • Client misconduct or misrepresentation, including but not limited to providing false information, misusing services, or engaging in fraudulent activities.
   • Violation of laws or policies, such as attempts to evade immigration or customs regulations, engaging in illegal activities, or causing disruptions to third-party service providers.
   • Repeated or unreasonable demands that disrupt the operational workflow of Chrysalis Tours or create an undue burden on the agency or its partners.
   • Abusive or threatening behavior towards Chrysalis Tours' employees, representatives, or third-party providers.
   In the event of termination initiated by Chrysalis Tours due to the Client’s breach, no refund shall be issued for any amounts paid, and the Client shall remain liable for any outstanding payments.
2. Right to Terminate by the Client:
   The Client may terminate this Agreement under the following conditions:
   • Before the deposit is paid: The Client may cancel without liability.
   • After deposit payment but before full balance payment: The Client may cancel, but the deposit will be non-refundable as it is used to secure third-party bookings.
   • After full payment is made: No refunds will be issued unless explicitly allowed under the cancellation and refund policies stated elsewhere in this Agreement.
   To initiate termination, the Client must submit a written termination request to Chrysalis Tours, and the effective date of cancellation will be determined based on the date of receipt of the request.
3. Effect of Termination on Ongoing Bookings:
   • If the Agreement is terminated before services commence, Chrysalis Tours will cancel all confirmed bookings, and any refunds will be subject to the cancellation policies of third-party service providers.
   • If the Agreement is terminated during an active Retreat, Chrysalis Tours will immediately cease all ongoing services, and the Client will be responsible for securing any alternative arrangements at their own cost.
   • If termination is initiated by the Client without cause, Chrysalis Tours shall not be liable for any inconveniences, additional costs, or losses incurred due to the cancellation.
4. No Refunds or Compensation for Early Termination:
   Regardless of the cause of termination, the Client acknowledges that:
   • No refunds will be issued for terminated agreements once third-party service providers have been paid.
   • Chrysalis Tours shall not be liable for any consequential losses, damages, or claims arising from early termination.
   • The Client remains responsible for any outstanding balances due at the time of termination.
5. Chrysalis Tours’ Right to Modify or Suspend Services Without Termination:
   If unforeseen circumstances prevent Chrysalis Tours from fulfilling certain aspects of the Agreement, the company reserves the right to:
   • Modify the terms of service, including adjusting itineraries, accommodations, or transport arrangements.
   • Suspend the performance of services until issues are resolved.
   • Offer alternative solutions that align with the original service expectations.
   Such modifications shall not be considered a breach of contract and shall not entitle the Client to terminate the Agreement unilaterally without penalty.
6. Indemnification for Termination-Related Claims:
   The Client agrees to indemnify, defend, and hold harmless Chrysalis Tours from any claims, damages, or financial losses arising from:
   • Termination due to non-compliance with the terms of this Agreement.
   • Losses incurred by the Client or participants due to early termination of services.
   • Third-party claims or legal actions resulting from termination, where such termination was justified under this Agreement.

17. SEVERABILITY CLAUSE

1. Indemnification for Termination-Related Claims:
   The Client agrees to indemnify, defend, and hold harmless Chrysalis Tours from any claims, damages, or financial losses arising from:
   • Termination due to non-compliance with the terms of this Agreement.
   • Losses incurred by the Client or participants due to early termination of services.
   • Third-party claims or legal actions resulting from termination, where such termination was justified under this Agreement.
2. No Impact on the Rest of the Agreement:
   • The invalidity or unenforceability of any single provision shall not affect the validity, enforceability, or interpretation of the remaining provisions.
   • The Agreement shall be interpreted as if the invalid provision never existed, and the intent of the parties shall be maintained to the fullest extent permitted by law.
   • Any modifications or severances shall not impact the Client’s obligations under this Agreement, including payment commitments, liability waivers, or service responsibilities.
3. Governing Law in Case of Severance:
   • If a provision is removed or modified due to legal invalidity, the interpretation of the Agreement shall be governed by Singapore law to ensure that the Agreement remains enforceable.
   • The parties agree to negotiate in good faith to replace any severed clause with a legally permissible provision that closely reflects the intent of the original clause.
4. No Waiver of Rights Due to Partial Invalidity:
   • The removal of any provision does not waive Chrysalis Tours’ rights to enforce all other terms of the Agreement.
   • The Client remains bound by all contractual obligations, regardless of the removal of any particular provision.
   • Chrysalis Tours reserves the right to revise or amend the Agreement to address any legal concerns arising from severed provisions.
5. Indemnification for Disputed Clauses:
   The Client agrees to indemnify, defend, and hold harmless Chrysalis Tours from any disputes, claims, or legal challenges arising from:
   • Attempts to declare the Agreement unenforceable in its entirety based on the invalidity of a single provision.
   • Failure to comply with remaining provisions under the pretense of partial invalidity.
   • Legal expenses incurred by Chrysalis Tours in defending the enforceability of this Agreement.

18. FINAL ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS

1. Binding Agreement:
   By signing this Agreement or proceeding with the booking, the Client acknowledges that they have read, understood, and agreed to all the Terms and Conditions outlined herein. This Agreement represents the entire understanding between Chrysalis Tours and the Client, and supersedes any prior agreements, discussions, or representations whether written or verbal.
   • The Client confirms that they have been given the opportunity to seek clarification on any terms before proceeding with the booking.
   • The Client acknowledges that no verbal promises, assumptions, or additional expectations outside of this Agreement shall be binding unless agreed to in writing by Chrysalis Tours.
2. Authority to Accept on Behalf of Participants:
   If the Client is entering into this Agreement on behalf of a group, organization, or multiple participants, the Client:
   • Confirms that they have the full legal authority to accept these Terms on behalf of all participants.
   • Agrees to communicate the Terms and Conditions to all participants and ensure their compliance.
   • Shall be responsible for any disputes, liabilities, or claims arising from participants who were not personally aware of the Agreement but were covered under the Client’s acceptance.
3. No Modifications Without Written Agreement:
   • No changes, modifications, or amendments to this Agreement shall be valid unless made in writing and signed by both parties.
   • Any requests for amendments must be submitted in writing and are subject to Chrysalis Tours’ approval.
   • Emails, verbal confirmations, or informal discussions shall not be deemed binding modifications to this Agreement.
4. Acknowledgment of Non-Refundable Provisions:
   The Client expressly acknowledges and agrees to all payment, refund, and cancellation terms outlined in this Agreement. The Client:
   • Understands that non-refundable deposits and service fees are non-negotiable once bookings are confirmed.
   • Accepts responsibility for full payment of any outstanding balances, regardless of whether the Client or participants decide not to proceed with the Retreat after confirmation.
5. Assumption of Risk and Indemnification:
   By signing this Agreement, the Client:
   • Acknowledges and accepts all risks associated with travel, including but not limited to delays, itinerary changes, personal injury, and third-party service failures.
   • Agrees to indemnify and hold harmless Chrysalis Tours from any claims, liabilities, damages, or losses incurred by the Client or participants due to circumstances beyond Chrysalis Tours’ control.
6. Contact and Further Clarifications:
   For any questions, clarifications, or concerns regarding these Terms, the Client may contact:
   Chrysalis Tours Pte. Ltd.
   229 Mountbatten Road #02-28/29, Singapore 398007
   Tel: +65 8856 6596
   Email: [email protected]
7. Electronic and Digital Signatures:
   • This Agreement may be executed using electronic or digital signatures, which shall be deemed legally binding as if signed in physical form.
   • The Client agrees that submission of payment, email confirmation, or written acceptance shall serve as an acknowledgment of the Terms and Conditions, even if a formal signature is not provided.
8. Execution and Acceptance:
   By signing this Agreement or by making payment towards the Retreat package, the Client acknowledges full acceptance of these Terms and Conditions, and agrees that they have no further objections to the provisions contained herein.